FAQ (English)

Why is it important to provide your IBO number or Platinum and Diamond details during check out?

The Yager Group on-line store uses your IBO number to post your purchase to your account on IBOCity. Not receiving this information may cause a delay with your subscription activation. We also use your Platinum and Diamond details to verify your account and that our system is functioning properly. If you forget to provide those details during check out, please contact us.

How can I pay for the IBOCity subscription or my order?

Currently, we are accepting payments just through Pay Pal. You may pay for your order online with Visa, Mastercard, American Express, Discover. To pay with a credit card you also need to have an account with Pay Pal. Pay Pal accounts are free.
 

What is included in the IBOCity subscription?

The IBOCity subscription includes:

• Media App for smartphones and tablets with audio file download capabilities 
• an online streaming library
  
• meeting and event information for Lithuania and abroad
• the ability to send prospects and track their interest
• Yager TV with latest promo videos
• Achievement and Recognition Program
• access to business support downloads: newsletters, event schedule, Eagle and Smart Start forms.
• AUDIOS of your choice

 

You will receive audios for the month in which you purchase them. For example: if you bought the subscription on July 28, the CDs released in July will be added to your library. If you bought the subscription on August, 1^st, CDs released in August will be added to your library. The subscription will be activated in 24 hours since the purchase.

 

What is the release date of the Continuing Business Education Program?

We release new audios by the 1st of every month. New audio files will be posted to your library within 24 hours since the purchase. We are working to deliver the Continuing Business Education Program as soon as possible.

Can I get a free trial on IBOCity?

Yes, you can try IBOCity a 30-day free trial after registration. If you have not paid for a subscription after this trial period, your account will be deactivated. Please register on www.ibocity.com for a 30-days free trail.  

Can I buy audio files in your store if I am not a subscriber to IBOCity?

You have to be the IBOCity subscriber to listen audios online. We sell ONLY digital audios in our store.

Can I download audio files? 

Yes, the Yager Group APP can be used to download the audios. 

Can I listen audio files offline (or airplane mode)? 

Yes, please download the audios using your Yager Group APP. Do not close your app before you go offline.

How will I know when my subscription expires?

Expiration information is visible in your account, including how many days remain for your subscription and the date of payment. 

What if I do not pay on time?

You have 28 days after your billing date to make a payment. If you do not make a payment in that period, your subscription will be deactivated. We advise making your payment as close to the billing date as possible in order to avoid your subscription expiring.

What should I do if my account is deactivated?

Please pay for your subscription and contact our office to reactivate your account.

How do I renew my subscription?

Please pay for your subscription and contact our office to reactivate your account.

Do I lose audios if my account was deactivated?

If your account has been deactivated you will not have access to the library (audios). If at anytime you renew your subscription the purchased audio files will remain in your library.  

AUDIOS

We sell digital audios in our on-line store accessible only via IBOCIty app.  Please make sure to provide your IBO number, Platinum and Diamond in order to avoid delays of audio delivery to your cabinet.

 

How can I know what audios are released each month?

All newly released audios are posted to the AUDIO section in our online store by the first of every moth. Simply choose the month that interests you.

What if I missed the audio subscription for the previous month but would still like to get audios in my library?

The audios are still available in our online store after the close of the month. You may sort the CDs according to when they were released. The audio file will be added to you library within 24 hours.  

Will I be able to download the file?

Yes, only with IBOCity APP on your smartphone or tablet.

 EXCHANGE AND RETURN

Is it possible to get a refund for subscription or audio?

You can request a refund for a subscription or audio file within 3 days of purchasing if it has not been posted to your Library. If the transaction was made by mistake, contact our office ASAP. If your subscription has been prolonged or audio was added to your Library, the transaction may not been canceled.    

 

Still have questions? Contact our support team:

 

International (English and Russian):  ibocity@isc-mail.com